Terms of Service

By purchasing or using our services, you agree to comply with these Terms of Service. We provide DMCA takedown assistance, intellectual property enforcement, and content removal support.

We strive to secure successful enforcement outcomes across all supported platforms. In the event that a platform declines action and no enforcement result is achieved, a refund may be issued in accordance with our refund policy.

Clients are required to act in good faith and provide complete, accurate, and verifiable information throughout the engagement.

By using our services, clients agree to:

• Submit truthful and non-misleading information.
• Cooperate with required agents within your ticket.
• Respond in a timely manner to compliance or clarification inquiries.

We treat all client information with strict confidentiality and professional discretion.

Information is used solely for the purpose of case handling and enforcement. We do not disclose client information to third parties; we handle all the work.

All services require upfront payment unless otherwise agreed in writing.

Due to the nature of digital enforcement and legal support services:

• Fees compensate for professional time, case review, investigation, drafting, and submission processes & removal process.
• Services are considered rendered once investigative or enforcement work has commenced.

Refunds may only be considered where:

• No investigative or enforcement action has been initiated.
• The request is made within a reasonable timeframe prior (past 14 days after payment).

Where applicable, refunds are issued in accordance with our formal Refund Policy. Partial refunds may be granted at our sole discretion depending on work completed.

Case timelines vary significantly depending on external factors beyond our control, including but not limited to:

• Platform review procedures and response times.
• Jurisdictional regulations.

While we strive for efficient handling and proactive follow-up, we do guarantee specific turnaround from 4 hours to 14 days.

Each case is handled diligently and in accordance with applicable legal standards and platform policies.

Our services are strictly limited to lawful intellectual property enforcement.

Clients may not use our services for:

• Harassment or intimidation.
• Silencing lawful criticism, reviews, or fair use content.
• Anti-competitive suppression.
• Fraudulent or deceptive business practices.

We reserve the right to refuse service at our sole discretion. Any misuse of our services will result in immediate termination and permanent blacklisting.

We act solely as a professional service provider facilitating notice preparation, submission, and enforcement support.

We do not:

• Control third-party platforms.
• Influence independent review decisions.
• Act as a court of law.
• Provide formal legal representation unless explicitly agreed in writing.

We are not liable for:

• Legal disputes initiated by opposing parties.
• Delays caused by third-party review systems, e.g. YouTube manual reviews.
• Financial, reputational, or consequential damages arising from enforcement outcomes.

Our total liability, where applicable, shall not exceed the amount paid for the specific service rendered.